Refund & Return Policy
30-Day Return Policy
We accept returns within 30 days of delivery. Items must be in original condition. No restocking fees.
Return Conditions
- All returned merchandise must be in original factory condition
- Include all packaging materials, inserts, manuals, and accessories
- Warranty cards must not be filled out
- Units found not to be defective upon inspection will be returned at the buyer's expense
Return Process
An RMA (Return Merchandise Authorization) number must be requested via email before returning any items. Please email sales@wifiexpert.us to request an RMA.
Processing takes approximately 3 business days after we receive the returned item.
Shipping Costs
Customers are responsible for return shipping expenses unless we sent a defective or incorrect item. Shipping and insurance charges are non-refundable. Replacements or credits depend on inventory availability.